Our people and the center teams are the bedrock of what Explore is built upon and we entrust you with a huge level of responsibility and ownership; in turn, this means that every day is completely different. The workday varies depending on the requirements of your center and where performance may need driving in any given moment. Whilst this makes it really tricky to give you a typical ‘day in the life’ it does make for a very exciting and never dull working environment!

Every single day you’ll be involved in working with our members whilst also getting stuck into the nuts and bolts of the business and commercial elements of center life. You’ll be involved in sales, customer service, recruitment and management and we hope that you’ll take a real sense of pride and satisfaction from being able to see first-hand the impact that you can have on every element of center life.

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What you’d be doing

Variety is what people always say attracts them to the Assistant Director position; it’s also what makes it tricky to clearly relay all aspects of the role!

Broadly speaking there are 4 key areas that you’ll be sinking your teeth into, although you can expect to find yourself doing all sorts of things not included below too!

The 4 areas to really think about are: Management, Sales and Marketing, Customer Service and of course teaching.
If you think you can drive performance and make a meaningful impact on these 4 areas then that’s fantastic, but don’t worry, we aren’t expecting you to already be an expert in all of these things. We deliver a vast amount of brilliant training in all the areas you could hope for; what we’re really looking for is for you to be willing, trainable, proactive and resilient. We can help you to learn everything else!

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SALES & MARKETING

You’ll be raising awareness of your center whenever and wherever you come into contact with individuals in the local community. You’ll be bringing enthusiasm, charisma and confidence so that you can talk about Explore and what we do with everyone that you meet. We have a really strong sales ethos and everyone that works for Explore becomes an Ambassador who strives to increase our brand awareness and enhance our company image at any given opportunity.

We do a lot of our promoting face to face and we pride ourselves on building solid relationships; we find this is still the best way to convince people we’re the best option for their child. It also allows you to showcase your brilliant communication skills and engage directly with parents to discuss the benefits for their child in coming to your center. During school vacation times and at weekends in particular, you’ll often run events in local shopping centers, libraries, schools and with PTA groups, allowing you to strike up conversations with families and key leaders in the community.

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MANAGEMENT & BUSINESS

You’re a capable individual, so right from the start of your career you’ll be given responsibility for the business and for a part time staff of tutors. You’ll be using your initiative, resilience, adaptability and ambition to really establish yourself and develop a growth mind-set amongst your team which, in turn, will deliver growth to your center.

Having responsibility also means you will have accountability. As an Assistant Director you’ll take part in, and run regular reviews with your team and your Regional Manager to reflect upon your centers business targets. You’ll constantly be tracking the membership number in your center, looking at what your customer retention is like, generating new interest and ultimately making sure your center is delivering good profitability and bottom line financials!

You can really shape the personality and atmosphere of your center through your own personal actions and decision making when it comes to recruiting, hiring, training and developing your part time Tutor team. Tutors themselves may go on to become Assistant Directors, so part of your role is to always be on the lookout for future talent and spotting top potential to nurture. You will hire people that you know show strengths in our 7 core competencies and then you’ll develop them to become excellent role models and high achievers who could move up through Explore and you’ll be instrumental in helping them on that journey!

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TEACHING

Everything that we do as a company, every decision we make and everything that we try to achieve, is ultimately for the good of our members and to always make sure that we’re delivering an incredible standard of service and quality teaching to them.

You’ll get to work really closely with each child making sure that the learning journey that they’re on with Explore is tailor to meet their specific educational needs. You’ll be inspiring them to achieve and you’ll be a great role model by showcasing your rapport building and tutoring abilities. Your Tutors will look to you to be leading by example and providing them with on-the-spot mentoring so you should always get stuck in as much as possible when it comes to talking to our members and their families.

Being passionate about education, you’ll relish the chance to take on ownership for one of our specialist courses; these group led classes focus on a variety of skills giving specialist support in things like writing, math problem solving and study skills. You’ll also be going into classrooms with as many as 20 local schools to run workshops and competitions with them. We’ll support you with training in the school curriculum and teaching methods but you should be confident in your math and writing abilities to work up to a High School level.

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Customer Service

Did we mention people are the heart and essence of what Explore is about?

Our whole company is dedicated to providing the absolute best service and highest standards that we can to the families that utilize our services. From the moment a family meets you at a marketing event and signs up to become a member, you become an integral part of that family’s experience.

To make sure that they can really get the absolute best out of their time with us, you’ll be communicating and talking to parents and children constantly. The two key ways in which we provide feedback to parents is through regular progress meetings and by informing parents when they come to collect their children at the end of their session about what their child learned that day. The incredible amount of feedback that parents receive really sets us apart from other tutoring providers. Parents really appreciate the fact that we have an open door policy and operate on a first name basis with them. By working together you’ll be able to make sure the children are getting maximum benefits from their membership and that parents feel empowered about their child’s education.

The Assistant Director working pattern


Our centers are designed to give the greatest flexibility possible for our members and we’re open as much as possible to make sure that families are able to juggle everything else that they have going on with as much ease as possible. That means that in most cases we’re open 7 days a week, and that we run throughout the entire year including school vacations.

When you start with us you’ll work on one of the two schedule options below. As a team it’s up to you to take the initiative to work out which schedule best suits your needs. Sometimes you’ll work in a team where you swap the schedule regularly to give each Assistant Director equal time on each option, other times it may suit your team to remain stable if both of you prefer. Normally some flexibility is needed, particularly when booking paid time off and when you’re looking to progress to become a Centre Director, it is beneficial to have spent some time on both schedules in order to understand the operations that take place on all days of the week.

SCHEDULE 1

Monday
XX:XX XX:XX
Tuesday
Regular Session 11:00am – 8:15pm
Wednesday
Regular Session 11:00am – 8:15pm
Thursday
Regular Session 11:00am – 8:15pm
Friday
Normal Session 11:00am – 8:15pm
Saturday
Regular Session 9:00am – 6:15pm
Sunday
XX:XX XX:XX

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SCHEDULE 2

Monday
Regular Session 11:00am – 8:15pm
Tuesday
Regular Session 11:00am – 8:15pm
Wednesday
Regular Session 11:00am – 8:15pm
Thursday
Regular Session 11:00am – 8:15pm
Friday
XX:XX XX:XX
Saturday
XX:XX XX:XX
Sunday
Regular Session 11:00am – 6:15pm

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Our opening hours for members are Monday to Friday 3-8pm, Saturday 10-6pm and Sunday 12-6pm.

Our Marketing Events

Our marketing events often happen on the weekends when parents and children are free, and during school vacations, so there will be times when you work on what would normally be your day off; we appreciate people who go the extra mile. With the position giving such an incredible amount of responsibility, there will also be times when you come in early and go home later, again, we appreciate that you go above and beyond and will always try to make sure that you get your time back in lieu, and also make sure that it’s recognized in your appraisals and pay reviews. Once you’ve been in the role long enough to be leading your own work you can chose a day to start and finish early, typically from 9am to 6pm

Kickstart a career at a center near you


Our Locations

We have 5 centers throughout Texas and recruit continuously.